25% OFF ALL MACH 2 RODS, REELS, AND COMBOS. USE CODE: SPRING25

Customer Service

Shipping OptionsReturn PolicyStart a Return

 Toll Free Number

803-830-6005

 

 By Mail

209 Stoneridge Drive
Columbia, SC 29210

 

 Email

info@mach-nation.com

 

 Fax

417.881.5387

Location

Mach Nation Corporate Headquarters
209 Stoneridge Dr.
Columbia SC 29210

 

 

HOW CAN WE HELP?

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CONNECT WITH US

 

 

What are Mach's

shipping options?

Mach's guests can choose their preferred shipping option during checkout. However, we currently are not able to ship to PO boxes. We’ll provide a delivery date estimate for every item in your bag based on your delivery address and where the item(s) ship from. Click “Edit” to change your shipping address or your shipping speed. We offer the following shipping options:

 

US Standard Shipping

Order Total Shipping Cost
$0-$25.00 $5.95
$25.01-$49.99 $7.95
$50.00 or More FREE

** For oversized items add an additional $10.95
** For Alaska and Hawaii add an additional $4.00

 

Express Shipping

Order Total Shipping Cost
$0-$25.00 $20.95
$25.01-$49.99 $22.95
$50.00-$75.00 $24.95
$75.01-$100.00 $26.95
$100.01 or More $28.95

** For Alaska and Hawaii add an additional $15.00

 

WHAT IS Mach's RETURN POLICY?

Unused items purchased from this website may be returned in their original condition within 30 days of delivery for a full merchandise refund, not including shipping charges.

All returns require a Return Authorization. To request a Return Authorization, please contact us at (803) 830-6005, Monday through Friday, 8:30 am to 5:00 pm ET.

Except in cases where the return is the result of an error by Mach or the item arrives damaged or defective, original shipping charges are non-refundable and you are responsible for all return shipping costs. Mach will not be liable for returns that are lost in transit or returned to the incorrect address; please retain your return tracking information.

The refund amount will be reduced by 20% when:

  1. Orders/Items are refused upon delivery
  2. Returns are made without authorization
  3. Returns are made past the 30 day return window
  4. Items not returned in their original packaging

IMPORTANT NOTE: Replacement part orders placed with our Consumer Services Department cannot be returned for a refund or an exchange. All replacement part sales are final.

Merchandise should be sent postage paid to the following address:

Rather Outdoors
ATTN: Returns
6505 Tower Lane
Republic, MO 65738

If a product arrives damaged or your order is incorrect in any way, please contact us at (803) 830-6005 or service@Mach-nation.com.

 

START A RETURN

 

Fill out the form below to locate your Mach-nation.com order and start a return.
If you purchased your products at a retail location or retail website, please use the RMA FORM.