FAQ's

FAQS

 

Order FAQs

I never received an order confirmation. What do I do?

If you have an account, you can login and look at your order history.  The order and its current status will be listed there.  If you have not yet created an account, please head to our Order Lookup Page, enter your email address and order number to find your order.  If you do not have your order number, please contact our consumer service team. 


How do I track my order?

If you have an account, you can login and look at your order history.  The order and it’s current status will be listed there.  If you have not yet created an account, please head to our Order Lookup Page, enter your email address and order number to find your order.  If you do not have your order number, please contact our consumer service team. 

 

Shipping & Returns FAQs


How quickly will my order ship?

It is our mission to get your gear in your hands as quickly as possible.  To that end, we usually ship your package to you within 24 hours of receiving the order. 


Do you ship to Hawaii/Alaska?

Yes, we do. Shipping rates for Hawaii and Alaska can be found on our Shipping & Returns page.


How do I return a combo/rod?

Our full return policy can be found on our Shipping & Returns page.


When will I receive a refund?

Refunds are usually processed within 14 days of processing the return.

Learn More About Shipping and Returns

 

 

Loyalty Rewards Program FAQs

 
How do I join the Loyalty Rewards program?

Signing up for the Loyalty Rewards program is simple. Creating an account on Mach-nation.com automatically enrolls you in the program.


How do I redeem Loyalty Rewards points?

Loyalty reward points are always offered as a method of payment at checkout.  You can choose to use them as you get them, or save them up for something big! 


Do Loyalty points expire?

Yes, reward points expire 24 months from the day they are earned.

Learn More About Loyalty Rewards Program  

 

Influencer FAQs

 
How do I become a Mach Nation influencer?

Thank you for your interest in Mach-Nation! We are a growing company and appreciate your support. Unfortunately, we are not accepting influencer applications at this time. We currently have an adequate number of promotional staff. We wish you the best of luck going forward!


Do you sponsor high school anglers?

Yes. Any high school club/team that is recognized by the school’s administration and has a designated advisor, coach or adult supervisor is eligible to register for participation in the Mach-Nation High School Fishing Program. A club/team must consist of at least six individuals to qualify for this program. 


What does being on the pro staff entail?

The opportunity to promote Mach-Nation products and brand name via many different venues (e.g. tournament fishing, guiding, store and other promotions, seminars, charitable work, writing, internet posting, Social Media such as Facebook & Twitter, radio, video, etc.).