FAQ's

FAQS

 

Order FAQs

I never received an order confirmation. What do I do?

If you have an account, you can login and look at your order history.  The order and its current status will be listed there.  If you have not yet created an account, please head to our Order Lookup Page, enter your email address and order number to find your order.  If you do not have your order number, please contact our consumer service team. 


How do I track my order?

If you have an account, you can login and look at your order history.  The order and it’s current status will be listed there.  If you have not yet created an account, please head to our Order Lookup Page, enter your email address and order number to find your order.  If you do not have your order number, please contact our consumer service team. 

 

Shipping & Returns FAQs


How quickly will my order ship?

It is our mission to get your gear in your hands as quickly as possible.  To that end, we usually ship your package to you within 24 hours of receiving the order. 


Do you ship to Hawaii/Alaska?

Yes, we do. Shipping rates for Hawaii and Alaska can be found below.


How do I return a combo/rod?

Our full return policy can be found below.

When will I receive a refund?

Refunds are usually processed within 14 days of processing the return.

 

What are Mach's

shipping options?

Mach's guests can choose their preferred shipping option during checkout. However, we currently are not able to ship to PO boxes. We’ll provide a delivery date estimate for every item in your bag based on your delivery address and where the item(s) ship from. Click “Edit” to change your shipping address or your shipping speed. We offer the following shipping options:

 

US Standard Shipping

Order Total Shipping Cost
$0-$25.00 $5.95
$25.01-$49.99 $7.95
$50.00 or More FREE

** For oversized items add an additional $10.95
** For Alaska and Hawaii add an additional $4.00

 

Express Shipping

Order Total Shipping Cost
$0-$25.00 $20.95
$25.01-$49.99 $22.95
$50.00-$75.00 $24.95
$75.01-$100.00 $26.95
$100.01 or More $28.95

** For Alaska and Hawaii add an additional $15.00

 

WHAT IS Mach's RETURN POLICY?

Unused items purchased from this website may be returned in their original condition within 30 days of delivery for a full merchandise refund, not including shipping charges.

All returns require a Return Authorization. To request a Return Authorization, please contact us at (803) 830-6005, Monday through Friday, 8:30 am to 4:30 pm CT.

Except in cases where the return is the result of an error by Mach or the item arrives damaged or defective, original shipping charges are non-refundable and you are responsible for all return shipping costs. Mach will not be liable for returns that are lost in transit or returned to the incorrect address; please retain your return tracking information.

The refund amount will be reduced by 20% when:

  1. Orders/Items are refused upon delivery
  2. Returns are made without authorization
  3. Returns are made past the 30 day return window
  4. Items not returned in their original packaging

IMPORTANT NOTE: Replacement part orders placed with our Consumer Services Department cannot be returned for a refund or an exchange. All replacement part sales are final.

Merchandise should be sent postage paid to the following address:

Rather Outdoors
ATTN: Returns
6505 Tower Lane
Claremore, Oklahoma
74019
United States

If a product arrives damaged or your order is incorrect in any way, please contact us at (803) 830-6005 or INFO@MACH-NATION.COM.

 

Loyalty Rewards Program FAQs

 
How do I join the Loyalty Rewards program?

Signing up for the Loyalty Rewards program is simple. Creating an account on Mach-nation.com automatically enrolls you in the program.


How do I redeem Loyalty Rewards points?

Loyalty reward points are always offered as a method of payment at checkout.  You can choose to use them as you get them, or save them up for something big! 


Do Loyalty points expire?

Yes, reward points expire 24 months from the day they are earned.

Learn More About Loyalty Rewards Program  

 

Influencer FAQs

 
How do I become a Mach Nation influencer?

Thank you for your interest in Mach-Nation! We are a growing company and appreciate your support. Unfortunately, we are not accepting influencer applications at this time. We currently have an adequate number of promotional staff. We wish you the best of luck going forward!


Do you sponsor high school anglers?

Yes. Any high school club/team that is recognized by the school’s administration and has a designated advisor, coach or adult supervisor is eligible to register for participation in the Mach-Nation High School Fishing Program. A club/team must consist of at least six individuals to qualify for this program. 


What does being on the pro staff entail?

The opportunity to promote Mach-Nation products and brand name via many different venues (e.g. tournament fishing, guiding, store and other promotions, seminars, charitable work, writing, internet posting, Social Media such as Facebook & Twitter, radio, video, etc.).